
Setting Up a Retail Program Part II – Operations
This is a follow up course from Setting Up a Retail Program Part 1. Having attended part 1 is not required for this class, but is suggested . This class will focus on the operations of running a new specialty coffee cafe.
Specifically, in this one day course we will cover:
- Planning and Budgeting – rent, labor, cost of goods, marketing, and operating expenses
- Coffee Equipment and Supplies – basic preventative maintenance
- You Menu – Drink creation, development and costing/pricing
- Your Staff – Interviewing, hiring, training, and retaining great employees
- Your Leaders – Coffee shop management training & resources
- Operations – Inventory, ordering, par setting, sales and labor planning and QC
- Retail Sales and Marketing – Tips for increasing profitability
- What’s Next? Expansion and growing your business to the next level?
This course is designed for both the person who desires to start their own business, as well as the person who owns a coffee shop and wants to collaborate and figure out what is next for them.
Cancellation Policy:
If you are unable to attend this class after signing up, you will receive a full refund only if we are able to fill your spot.
Setting Up a Retail Program Part II – Operations
When:
November 21, 2019 @ 9:00 am — 4:00 pm
This is a follow up course from Setting Up a Retail Program Part 1. Having attended part 1 is not required for this class, but is suggested . This class will focus on the operations of running a new specialty coffee cafe.
Specifically, in this one day course we will cover:
- Planning and Budgeting – rent, labor, cost of goods, marketing, and operating expenses
- Coffee Equipment and Supplies – basic preventative maintenance
- You Menu – Drink creation, development and costing/pricing
- Your Staff – Interviewing, hiring, training, and retaining great employees
- Your Leaders – Coffee shop management training & resources
- Operations – Inventory, ordering, par setting, sales and labor planning and QC
- Retail Sales and Marketing – Tips for increasing profitability
- What’s Next? Expansion and growing your business to the next level?
This course is designed for both the person who desires to start their own business, as well as the person who owns a coffee shop and wants to collaborate and figure out what is next for them.
Cancellation Policy:
If you are unable to attend this class after signing up, you will receive a full refund only if we are able to fill your spot.

Instructor: Zoey Thorson
Coffee Pro/Veteran Educator. Over 10+ years of teaching a wide variety of coffee disciplines to a diverse student base around the world. Q-Grader and SCA Authorized Specialty Trainer. In 2019 Zoey became the Director of Education for The Lab by Royal NY. Zoey is friendly, approachable and informative with a vast knowledge base...come take a class at The Lab and see for yourself.
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